Fulfillment Policy
Refund Policy
We are committed to providing high-quality services, courses, and resources to our clients. Due to the nature of our offerings, all sales are final. We do not offer refunds for any services or courses once purchased. By completing your purchase, you acknowledge and agree to this refund policy.
Delivery Policy
After investing in any service, you will automatically receive an email with the next steps. Service starts immediately after subscribing.
Cancellation Policy
There are no contracts with Alexandra Ninfo LLC. All services are either a one-time investment (like a course, 1:1 session, etc.) or a monthly automatically recurring investment (like a membership). If you sign up for a product with a payment plan (i.e., rather than paying in full for a resource you chose to do a 4-month payment plan), those payments cannot be canceled and are automatically charged each month. If these payments stop or fail, access to the course/resource you purchased will be removed until payments are complete.
For a monthly membership product — not a payment plan — you are not locked in and may cancel at any time.
Refunds and Final Payments
All payments for any course (virtual or in person) are final.
In-Person Events
Payments for in-person events are also final. In the event of unforeseen circumstances, such as illness or inability to attend, tickets or registrations may be transferable to another participant or course at the discretion of Alexandra Ninfo LLC, but no refunds will be issued.
Weather or Emergency-Related Cancellations
If an in-person event must be canceled or postponed due to inclement weather, natural disasters, or other emergencies beyond our control, we will make every effort to reschedule the event. Your registration will automatically transfer to the rescheduled date. If you are unable to attend the rescheduled event, credit may be offered for future events or services, but no refunds will be provided.
By engaging with our services or attending events, you agree to these terms.